The city of Kirksville has a Reminder: The City’s online utility payment site will go down on Wednesday night as the City transition’s to a new service. . The City is implementing new computer software that requires the creation of new account numbers for all of its utility customers. This new computer software will allow improved payment options and other enhancements for customer service improvements. The City’s current online payment system will close at 11:00 pm on September 20, and this includes the pay-by-phone service. The City will not be able to take online payments from that time until the new site is expected to launch during the first week of October. Payments can still be made in person at City Hall and Hy-Vee, or placed in the drop box outside of City Hall or across the street in the payment receptacle.